It’s been “125 years of glorious history and heritage” since ŠKODA AUTO was first introduced to the world and has been blooming since then. With its 125th anniversary in play, ŠKODA AUTO has established the second wave of the contactless programme that all the automobile enthusiasts have been talking about. This recent development has received a great deal of encouragement across the world.
After the country was given the freedom to unlock their homes with the implementation of UNLOCK 1.0 in early June, ŠKODA AUTO India superseded everything in the entire digital automotive purchase ecosystem with the introduction of a centralized booking platform for the customers. The platform was highly appreciated which finally paved the way for the establishment of the second wave. It is developed and designed considering the Covid-19 situation, to give an opportunity to the customers to buy cars online without having to risk their lives in the first place.
The programme is developed in a way that is appropriate for the customers—a transparent and contactless experience that Czech marque commits to deliver along with the customer’s safety as the first priority. The platform requires you to choose the ŠKODA AUTO vehicle from the comfort of your own home in a hassle-free and convenient manner. It supports a robust live consultation suite and a contactless virtual product demonstration option, available for sign up on the website, and accessible via video conferencing over smartphones, tablets and personal computers while integrating with the 80 plus dealership touchpoints nationwide. The platform is undoubtedly safe and secure.
The service is easily available through video conferences on smartphones, tablets and personal computers, offering customers the facility of contactless test drives at their doorsteps.
“The ŠKODA AUTO contactless programme testifies our commitment to use technology as a tool to stay connected with our customers and deliver an uncompromised sales and service experience, more so in these unprecedented circumstances. The latest initiative provides customers with an opportunity to explore and experience our exciting new range of products from the comfort of their home”, said Zac Hollis, the Brand Director of ŠKODA AUTO, India.
Also, Czech marque believes in the typical practice of digitizing the ownership experience by providing a single window interface between an existing or a prospective customer and the branch through the latest MyŠKODA mobile application. The MYŠKODA App is available for download on the iTunes App Store for iPhone and Google Play store for Android devices. Customers can select their most preferred dealership, book an appointment according to their preferred time slot. They can also access service history, understand cost estimation through the cost calculator, buy accessories, itemized billing records and connect to ŠKODA customer care, if needed.
‘Simply Clever’ philosophy introduced by ŠKODA AUTO provides technologies like AI enabled Chat Bot, facilitating 24×7 support services, reduced turnaround time, and enhanced interactions. Amidst the pandemic, the automobile industry is going to great lengths to provide the best services possible to its customers. We simply have to use them!
